Privacy Policy

1. Information We Collect

We collect information you provide directly:

• • Account registration data: name, email, date of birth, country of residence
• • Identity verification (KYC): government ID, proof of address
• • Payment information: transaction data, payment method identifiers (we do not store full card numbers)
• • Communication records: live chat transcripts, email correspondence
• • Gameplay data: game history, bet amounts, session duration

We also collect technical data automatically: IP address, device type, browser type, pages visited, and session duration. This data is used for security, fraud prevention, and service improvement.

2. How We Use Your Information

We use your personal data to:

• • Provide and operate the casino platform
• • Process deposits, withdrawals, and bonus activations
• • Verify your identity and comply with KYC/AML regulations
• • Prevent fraud, money laundering, and underage gambling
• • Send transactional emails (deposit confirmations, withdrawal notices)
• • Send promotional communications (with your consent)
• • Comply with Curaçao eGaming licensing requirements

3. Data Sharing

We share your data with third parties only when necessary:

• • Payment processors: to handle deposits and withdrawals (Interac, Visa, crypto processors)
• • Identity verification services: for KYC compliance
• • Game providers: anonymized gameplay data for RNG auditing
• • Regulatory authorities: as required by our Curaçao licence
• • Law enforcement: when legally required or to prevent serious harm

We do not sell your personal data to third parties for marketing purposes.

4. Data Security

All data transmission is protected by 256-bit SSL/TLS encryption. Passwords are stored as one-way hashed values using bcrypt — we cannot recover your password, only reset it. Payment card data is tokenized and never stored on our servers in full. KYC documents are stored on encrypted servers with access restricted to compliance team members.

5. Cookies

We use essential cookies for session management and security. Analytics cookies (if enabled) are anonymized and used only for site performance improvement. You can disable non-essential cookies via your browser settings. Disabling essential cookies may affect your ability to log in and use the platform.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• • Access the personal data we hold about you
• • Request correction of inaccurate data
• • Request deletion of your data (subject to legal retention requirements)
• • Object to certain types of processing
• • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days.

7. Data Retention

We retain account and transaction data for a minimum of 5 years after account closure, as required by anti-money laundering regulations. Game history and session data may be retained for up to 7 years for audit purposes.

8. Changes to This Policy

We may update this policy from time to time. We will notify registered players of material changes via email. The date at the top of this page reflects the most recent revision.

9. Contact

For any privacy-related queries, contact our Data Protection contact via the live chat on our site or via the email address listed in your account support section.